At Devnest Services, we value our customers and strive to ensure satisfaction with our products and services. This Return & Refund Policy outlines the terms and conditions for returns and refunds.
1. Scope of the Policy
This policy applies to:
Digital software products sold or distributed by Devnest Services.
Custom software and website development services.
IT-related consulting and support services.
2. Eligibility for Returns and Refunds
a. Digital Products
Refunds for digital software products are only granted if:
The product is defective or not as described.
The issue is reported within 2 days of purchase.
The product has not been downloaded, activated, or used.
b. Custom Development Services
Refunds for custom software or website development projects are not available once work has commenced. Exceptions may apply if:
The project is canceled before significant progress is made.
The cancellation is mutually agreed upon.
c. Physical Products
Physical products may be returned for a refund if:
They are unopened, unused, and in their original packaging.
The return request is made within 1 days of receipt.
Proof of purchase is provided.
d. Service Subscriptions
Subscription services are non-refundable once the subscription period has started.
3. Requesting a Refund or Return
To initiate a refund or return:
Contact us at with the following details:
Your full name.
Order number or receipt.
Reason for the return or refund request.
Provide any supporting documentation (e.g., screenshots or error messages).
Our team will review your request and respond within 2 business days.
4. Refund Processing
Approved refunds will be processed within 2-3 business days using the original payment method.
Processing fees or transaction charges may be deducted from the refund amount.
Refunds for physical products may be delayed until the returned item is received and inspected.
5. Non-Refundable Items and Services
The following are non-refundable:
Completed custom projects.
Software licenses that have been downloaded or activated.
Services already rendered.
Products or services purchased at a discount or as part of a promotion.
6. Damaged or Defective Products
If a product arrives damaged or is found to be defective:
Notify us within 1 days of receipt.
We will arrange for a replacement or refund after verifying the issue.
7. Changes to the Policy
We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on our website, and it is your responsibility to review the policy periodically.
8. Contact Information
If you have questions or need further assistance, please contact us:
Email: josthedev@gmail.com
Phone: +2347025604020
Address: 06, babanla oba street, ede, osun state, nigeria